Lowest Airfare Guaranteeˆ

We will beat available airfare quotes for flights departing from China or you fly freeˆ

Applies to genuine quotes from airlines and China registered travel agencies for travel that originates/departs from China. Quote must be in writing and must be presented to us prior to booking. Fare must be available and able to be booked by the general public when you bring it to us. Fares available due to membership of a group or corporate entity or subscription to a closed group are excluded. Must be for same dates and flight class. We will beat price ¥10 and give you a ¥100 voucher.

Lowest Airfare Guarantee - why book anywhere else?

When it comes to airfares, we are so sure we will not be beaten on price that if you find a cheaper available airfare quote and we don't beat it, we will fly you to your destination for free.

How can I Fly Free?

As long as the same airfare is available, Flight Centre will BEAT any genuine written airfare quote by ¥10 and also issue you with a ¥100 voucher which can be redeemed for future travel booked at Flight Centre China.

Step 1:Bring us a written quote prior to booking

Your quote must be in writing and must relate to standard airfares available to the general public. Your genuine written quote must be presented to us prior to booking. Travel must originate in/depart from China.

You can provide written airfare quotes from:

1. Other registered China travel agencies
2. Airlines

Step 2: Confirmation that the quote is genuine and available

Your consultant will need to confirm that the quote is genuine, available and able to be booked by the general public when you present it to us. If it is, we will BEAT it by ¥10 and issue you with a ¥100 voucher which can be redeemed for future travel booked at Flight Centre China. ** Terms and conditions apply to voucher. Please see voucher for details.

When we beat your quote you will be required to book your flight and pay in full. Normal change and cancellation conditions will apply.

If the same quoted product is not available, we will endeavour to find you the best available alternative that suits your requirements.

** Fares available due to membership of a group or corporate entity or subscription to a closed group are excluded.

If we are required to beat your airfare quote and we don't then you Fly Free!

Your consultant will do everything they can to beat the airfare you have been quoted. If the qualifying criteria are met we will beat that price by ¥10 and issue you with a ¥100 voucher. If the qualifying criteria are met and your consultant does not beat your quoted price you will receive your flight free of charge.

You must make your free flight claim prior to flying or within 7 days of your quote not being beaten (whichever occurs first). The free flight will be booked and paid for by us and will be identical to the one you have asked us to price beat. We do not reimburse customers for flights they have purchased elsewhere, nor do we provide them with cash or vouchers to the value of the flight we were asked to price beat.

If this applies to you, or if you are dissatisfied with our service, please contact the Flight Centre Operations Leader on +86 21 2211 1918 or email customer.relations@flightcentre.com.cn

For further information (FAQs) please click on the following link.